Customer Care

If there are specific questions, please contact our customer service for personal advice. 

Contact is possible via e-mail, Whatsapp and the contact form below.

We do our utmost to provide an answer within 24 hours.

Do you have a complaint? Let us know so that we can come to a solution together!

If we cannot find an solution (which we do not assume), you always have the option of having your complaint handled via the European ODR platform (http://ec.europa.eu/odr). The European Commission provides a platform for online dispute resolutions (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body.