About our privacy policy

Suppleam B.V. cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services of Suppleam B.V. accessed on it.
The effective date for the validity of these terms and conditions is 09/12/2019, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what information about you is collected by us, what this information is used for, and with whom and under what conditions, if any, this information may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have with respect to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact information at the end of our privacy policy.

About data processing

Below you can read how we process your data, where we store it, which security techniques we use and to whom the data can be viewed.

Web store software

LightSpeed

Our online store is developed with software from Lightspeed. Personal information that you make available to us for the purpose of our services will be shared with this party. Lightspeed has access to your data to provide us with (technical) support, they will never use your data for any other purpose. Lightspeed is obligated under the agreement we have with them to take appropriate security measures. These security measures include the use of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information related to your use of the software, no personal data is collected and/or stored. Lightspeed reserves the right to share collected data within its own group to further improve services.

Web hosting

Trans IP

We purchase web hosting and e-mail services from Trans IP B.V.
Trans IP B.V. processes personal data on our behalf and does not use your data for its own purposes. However, this party may collect metadata about the use of the services. These are not personal data. Trans IP B.V. has taken appropriate technical and organizational measures to prevent the loss and unauthorized use of your personal data. Trans IP B.V. is bound to secrecy by virtue of the agreement.

E-mail and mailing lists

MailChimp

We send our e-mail newsletters using MailChimp. MailChimp will never use your name and email address for its own purposes. You will see the “unsubscribe” link at the bottom of every email sent automatically through our website. You will then no longer receive our newsletter. Your personal data is stored securely by MailChimp. MailChimp uses cookies and other Internet technologies that provide insight into whether emails are opened and read. MailChimp reserves the right to use your data to further improve the service and, as part of this, share information with third parties.

Trans IP

We use the services of Trans IP for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Trans IP does not have access to our mailbox and we treat all our e- mail traffic confidentially.

Payment processors

Mollie

For handling (part of) the payments in our online store, we use the platform of Mollie. Mollie processes your name, address and city information and your payment information such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the service and, as part of this, share (anonymized) data with third parties. All of the above safeguards regarding the protection of your personal data also apply to those parts of Mollie’s services for which it engages third parties. Mollie does not retain your data longer than permitted by the legal time limits.

Reviews

Trusted Shops

We collect reviews through Trusted Shops’ platform. If you leave a review through Trusted Shops, you are required to provide a name and email address. Trusted Shops shares this data with us so that we can link the review to your order. Trusted Shops also publishes your name on its own website. In some cases, Trusted Shops may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we share your name and email address with Trusted Shops. They only use this data for the purpose of inviting you to leave a review. Trusted Shops has taken appropriate technical and organizational measures to protect your personal data. Trusted Shops reserves the right to engage third parties for the purpose of providing the service, for which we have given Trusted Shops permission. All of the above guarantees relating to the protection of your personal data also apply to those parts of the service for which Trusted Shops engages third parties.

Shipping and logistics

PostNL

When you place an order with us, our job is to get your package delivered to you. We use the services of PostNL to make deliveries. This requires that we share your name, address and place of residence information with PostNL. PostNL uses this data solely for the purpose of performing the agreement. In the event that PostNL engages subcontractors, PostNL will also make your information available to these parties.

DPD

When you place an order with us, our job is to get your package delivered to you. We use the services of DPD to make deliveries. This requires that we share your name, address and place of residence information with DPD. DPD uses this data only for the purpose of performing the contract. In the event that DPD engages subcontractors, DPD will also make your data available to these parties.

Invoicing and accounting

Administration and tax consultancy firm E.J. Nagelhout

For keeping our administration and bookkeeping we use the services of Administratie- en belastingadvieskantoor E.J. Nagelhout. We share your name, address and residence information and details related to your order. This data is used to administer sales invoices. Your personal data is transmitted and stored in a protected manner. Administratie- en belastingadvieskantoor E.J. Nagelhout is bound to secrecy and will treat your data confidentially. Administratie- en belastingadvieskantoor E.J. Nagelhout does not use your personal data for purposes other than those described above.

Purpose of data processing

General purpose of processing

We use your information solely for the purpose of providing our services. That is, the purpose of the processing is always directly related to the task you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you – other than at your request – at a later time, we ask for your explicit consent. Your information will not be shared with third parties other than to meet accounting and other administrative obligations. These third parties are all bound to confidentiality by virtue of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data automatically collected by our website is processed for the purpose of further improving our services. This data (for example, your IP address, web browser and operating system) is not personal data.

Cooperation in tax and criminal investigations

In appropriate cases, Suppleam B.V. may be required by law to share your information in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose it within the possibilities provided by law.

Retention periods

We will keep your information for as long as you are a client of ours. This means that we will retain your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also take this as a forgetting request. Pursuant to applicable administrative obligations, we must retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs. However, employees no longer have access to your client profile and documents we have produced as a result of your assignment.

Your rights

Pursuant to applicable Dutch and European legislation, as a data subject you have certain rights with respect to personal data processed by us or on our behalf. We explain below what these rights are and how to invoke them. In principle, to prevent misuse, we send copies and transcripts of your data only to your e-mail address already known to us. In case you wish to receive the data at a different e-mail address or by mail, for example, we will ask you to identify yourself. We keep records of completed requests, in the case of a forgetting request we administer anonymized data. You will receive all transcripts and copies of data in the machine-readable data format we use within our systems. You have the right to file a complaint with the Personal Data Authority at any time if you suspect that we are using your personal data in an inappropriate manner.

Inspection rights

You always have the right to inspect the data we process (or have processed) that relates to your person or can be traced back to that person. You can make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with a list of the processors holding this data at the e-mail address known to us, indicating the category under which we have stored this data.

Right of Rectification

You always have the right to have the data that we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been updated.

Right to restriction of processing

You always have the right to limit the data we process (or have processed) that relates to your person or is traceable to it. You can make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right to transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to that effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure linking of data files can no longer be guaranteed.

Right to object and other rights

You have, in appropriate cases, the right to object to the processing of your personal data by or on behalf of Suppleam B.V.. If you object, we will immediately cease data processing pending resolution of your objection. If your objection is well-founded we will make copies and/or copies of data that we process (or have processed) available to you and then cease processing permanently. You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe it does, please contact our privacy contact.

Cookies

Google Analytics

Cookies from the American company Google are placed through our website, as part of the “Analytics” service. We use this service to track and get reports on how visitors use the website. This processor may be required by applicable laws and regulations to provide access to this data. We collect information about your browsing habits and share this data with Google. Google can interpret this information in conjunction with other data sets and thus track your movements on the Internet. Google uses this information to offer, among other things, targeted advertising (Adwords) and other Google services and products.

Third party cookies

In the event that third-party software solutions use cookies, this is stated in this privacy statement.

Privacy policy changes

We reserve the right to change our privacy policy at any time. On this page, however, you will always find the most recent version. If the new privacy policy affects how we process data already collected about you, we will notify you by email.

Address details

Suppleam B.V.
King David Street 25
1502NV, Zaandam
Netherlands

Contact details

https://www.suppleam.com/nl/

Phone number: +316 22 88 89 60
E-mail address: customercare@suppleam.com
Chamber of Commerce number: 75938782

Contact person for privacy issues
Mrs. A.L.Oosterling